Refund Policy

30-Day Money-Back Guarantee

We stand behind our product with a 30-day money-back guarantee. If you're not completely satisfied with LightBurn for any reason, we'll provide a full refund within 30 days of purchase.

Refund Eligibility

To be eligible for a refund, you must:

• Request the refund within 30 days of purchase
• Provide your order number and email address
• Briefly explain the reason for your refund request (optional)

Refund Process

To request a refund, follow these steps:

1. Contact us at support@lightburn.cc with your order details
2. Our team will review your request within 24 hours
3. Once approved, your refund will be processed to the original payment method
4. Refunds typically appear within 5-10 business days

Processing Time

Refunds are processed within 24-48 hours of approval. The time it takes for the funds to appear in your account depends on your payment provider, but typically takes 5-10 business days.

Non-Refundable Items

Please note that refunds are not available after the 30-day period has expired. License keys that have been shared or distributed to third parties may not be eligible for refunds.